Legal
These Terms and Conditions ("Terms") govern the relationship between Next Era ("we", "us", "our") and any individual or business ("Client", "you") that engages our services, accesses our website at nexteraresult.com, or signs a statement of work or proposal issued by us.
By booking a call, signing a proposal, or making a payment, you agree to these Terms in full. If you do not agree, please do not engage our services.
These Terms apply alongside any specific Statement of Work ("SOW") or engagement letter we issue. Where a SOW conflicts with these Terms, the SOW takes precedence for that specific engagement.
Next Era provides AI automation consulting and implementation services for accounting firms, including but not limited to:
The scope of services for each Client is defined in the relevant SOW. We reserve the right to decline any engagement at our sole discretion.
Free Automation Audit: We offer a limited number of free workflow audits. The audit includes a structured call and a written findings report delivered to you. Participation in a free audit does not create any obligation on either party to enter into a paid engagement.
All quotes and proposals issued by Next Era are valid for 30 days from the date of issue, unless stated otherwise. After this period, we may revise pricing or scope based on current workload and costs.
A proposal becomes a binding engagement when you provide written acceptance (including email) and pay any applicable deposit. Work does not commence until both conditions are met unless otherwise agreed in writing.
If the scope of an engagement changes after acceptance — whether at your request or due to circumstances outside either party's reasonable control — we will issue a change order documenting the revised scope and any adjustment to fees. Additional work will not be performed without your written approval of a change order.
Project Fees: Build engagements are priced as a fixed project fee as set out in the relevant SOW. Unless otherwise stated, payment is structured as follows:
Ongoing Retainer: Monthly optimisation and maintenance services are invoiced monthly in advance. The first invoice is issued on the date the agent goes live.
Invoices are due within 14 days of the invoice date unless otherwise specified. Overdue invoices will accrue interest at 2% per month on the outstanding balance.
We reserve the right to suspend work on any engagement where an invoice is more than 14 days overdue. Suspension does not relieve you of any payment obligations.
All fees are in Australian Dollars (AUD) and, where applicable, are exclusive of GST. GST will be added to invoices at the prevailing rate where required by Australian law.
We do not offer refunds on completed work. If work is cancelled mid-project, you will be invoiced for work completed to date at our standard hourly rate, up to the total project fee.
Your ownership: Upon receipt of final payment, all custom AI agents, workflows, integrations, and deliverables built specifically for you under an SOW become your property. You are free to use, modify, and host them without ongoing dependency on Next Era.
Our pre-existing IP: We retain ownership of any frameworks, methodologies, templates, tools, or know-how that we developed independently of your engagement and that we use in delivering the services. Where these are incorporated into your deliverables, we grant you a perpetual, non-exclusive licence to use them as part of the deliverable.
Third-party tools: Deliverables may depend on third-party platforms (such as Make, n8n, Claude API, Xero API). Your continued use of these components is subject to the terms and pricing of those providers, which are outside our control.
You warrant that any materials, data, or assets you provide to us for use in the engagement do not infringe any third party's intellectual property rights, and you indemnify us against any claim arising from such materials.
Both parties acknowledge that during an engagement, each may receive or have access to confidential information of the other ("Confidential Information"), including client data, workflow details, business processes, financial information, and technical materials.
Each party agrees to:
These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed without reference to the Confidential Information; or (d) is required to be disclosed by law or a court order, provided the disclosing party is given prompt notice where legally permissible.
Confidentiality obligations survive termination of the engagement for a period of 3 years.
We handle all personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Data you provide us: Any personal or client data you share with us for the purposes of the engagement is used solely for delivering the agreed services. We do not sell, rent, or share your data with third parties except as necessary to deliver the services (e.g. passing documents to an AI processing API).
Third-party AI providers: Where we use third-party AI APIs (such as Anthropic's Claude API) to process data as part of an agent build, we use enterprise-grade API agreements that do not permit the provider to train their models on your data. We will disclose which providers are used in your engagement's documentation.
Minimum access principle: We request only the permissions necessary to build and test your agent. We do not retain credentials after an engagement concludes unless required for ongoing maintenance, in which case credentials are stored in a dedicated secrets manager.
Your obligations: Where your engagement involves processing personal information belonging to your clients, you remain the responsible party under Australian privacy law. You warrant that you have the necessary authority and consents to share that information with us for the stated purpose, and you indemnify us against any claim arising from your failure to do so.
Our full Privacy Policy is available at nexteraresult.com/privacy.
To enable us to deliver the services effectively, you agree to:
Delays caused by your failure to meet these responsibilities may result in timeline extensions and, where we incur additional cost, may be subject to additional fees documented in a change order.
We warrant that we will perform the services with reasonable care and skill, and that deliverables will materially conform to the specifications agreed in the SOW at the time of delivery.
AI limitations: You acknowledge that AI agents and automated workflows operate on probabilistic outputs and may produce errors, omissions, or unexpected results. We design agents with human review checkpoints for consequential actions, but we do not warrant that any agent will be free from error or operate without interruption. You are responsible for maintaining appropriate oversight of agent outputs and for any decisions made on the basis of those outputs.
Third-party platforms: We are not responsible for the availability, accuracy, security, or changes to functionality of third-party platforms (including Xero, MYOB, Make, n8n, or any AI API provider). Where a third-party change affects a deliverable we have built, remediation may be subject to additional fees.
To the maximum extent permitted by law, we exclude all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Nothing in these Terms excludes rights you may have under Australian Consumer Law that cannot be excluded.
To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or in connection with these Terms or an engagement — whether in contract, tort (including negligence), statute, or otherwise — is limited to the total fees paid by you to us in the 3 months immediately preceding the event giving rise to the claim.
In no circumstances will we be liable to you for:
even if we have been advised of the possibility of such losses.
Termination for convenience: Either party may terminate an ongoing retainer or maintenance arrangement by giving 30 days' written notice. Project engagements (fixed-scope builds) may only be terminated for cause or by mutual written agreement.
Termination for cause: Either party may terminate an engagement immediately upon written notice if the other party:
Effect of termination: On termination:
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For active engagements, we will notify you by email at least 14 days before material changes take effect.
Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you may terminate your engagement in accordance with Section 11.
These Terms were last updated on 28 April 2026.
These Terms are governed by the laws of the State of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia for any dispute arising under or in connection with these Terms.
Dispute resolution: Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. If a dispute is not resolved within 20 business days of written notice, either party may refer the matter to a mediator agreed upon by both parties, before resorting to litigation.
If you have any questions about these Terms, or wish to discuss anything before engaging our services, please contact us:
We aim to respond to all enquiries within 2 business days.