PRIVACY
POLICY

01

OVERVIEW

Next Era ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or submitting an enquiry, you consent to the collection and use of your personal information as described in this policy.

02

WHAT WE COLLECT

We may collect the following types of personal information:

• Your name and contact details (email address, phone number)
• Your firm or business name
• Business information you provide (revenue range, staff count, client count)
• Information about your workflows or operational challenges
• Any other information you voluntarily provide via our enquiry form or in communications with us

We only collect information that is necessary to assess whether we can help your business and to deliver our services.

03

HOW WE COLLECT IT

We collect personal information in the following ways:

• Enquiry form — when you submit a booking or audit request on our website
• Direct communications — via email, phone, or in-person meetings
• Website usage — basic analytics data such as page views and device type, collected anonymously

We will always collect information directly from you where it is reasonable to do so.

04

HOW WE USE IT

We use your personal information to:

• Respond to your enquiry and schedule a discovery call
• Assess whether our services are a good fit for your business
• Deliver and improve our automation services
• Communicate with you about projects, updates, and support
• Meet any legal or regulatory obligations

We will not use your information for any purpose that you would not reasonably expect.

05

DISCLOSURE

We do not disclose your personal information to third parties except in the following limited circumstances:

• Service providers — trusted tools we use to operate our business (e.g. email, scheduling), bound by confidentiality obligations
• Legal requirements — if required by law, court order, or government authority
• Your consent — where you have given us explicit permission

We do not disclose personal information to overseas recipients unless you have been informed and consented, or where required by law.

06

STORAGE & SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information is stored securely and access is limited to those who need it to deliver our services.

When personal information is no longer needed for any purpose, we take reasonable steps to destroy or de-identify it.

07

YOUR RIGHTS

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or out-of-date information
• Request that we delete your information (subject to legal obligations)
• Opt out of any direct communications from us at any time

To exercise any of these rights, contact us at bentodd@nexteraresult.com. We will respond within a reasonable timeframe and at no charge.

08

COOKIES

Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous usage data. Cookies do not identify you personally.

You can configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect the functionality of certain parts of our site.

09

THIRD-PARTY LINKS

Our website may contain links to third-party websites. These sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of any external sites.

10

COMPLAINTS

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, please contact us first:

• Email: bentodd@nexteraresult.com
• Phone: 0423 627 399

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page with the effective date noted at the top.

Continued use of our website after any changes constitutes your acceptance of the updated policy.